Policy

 By accessing or using this Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions and our Privacy Policy.Our online presence is governed by the terms and conditions set out only in these terms and conditions and our privacy policy. If you are a visitor to our site who does not agree to these terms and conditions as these are laid out then we kindly request that you leave the site.  We do not buy or sell data of any kind. 

Links, Content and Online Presence

Our online presence is governed by the the terms and conditions and our privacy policy for this site only. If you are a visitor to our site who does not agree to these terms and conditions as these are laid out then we kindly request that you leave the site.

All content included on this website is the property of our company, our affiliates or other relevant third parties. Where quotes have been referenced at source they are that of individual and do not not necessarily represent the views of our business. We have a simple be kind or be quiet policy.They will be identified as the originator of posts and should act responsibly. Any posts that do not support our values of our business will be removed. No explanation needs to be given. Due to the nature of social media we cannot guarantee the accuracy or quality of content posted. Posts and content including video shared in this group, opinions of support staff or advice given at any events do not necessarily represent the views of  our company. We accept no responsibility or liability for any such loss incurred by the use of such content or such advice and it is your responsibility in attending the event to check the accuracy of such advice before implementing this in your own business. Posting of unsuitable content or inappropriate behaviour at any of our events could lead to a ban from the group, refusal to future events without refund. Membership of our groups is acceptance of these terms.

Event Policies including Covid19 Update

The safety and wellbeing of our attendees is of the upmost priority to us. Ticket Entry will be required prior to all events. From time to time events may need to be cancelled and rearranged for reasons outside of our control. The rescheduled event may happen online due to the nature of cancellation. In this instance your ticket will transfer to the event and we will send a link to the online meeting. . For events that have been rescheduled tickets will be transferred. 

If an in person event has been postponed or rescheduled – you do not have to do anything. We will contact you regarding the new date as soon as it is announced. All events are considered valid unless there has been an official announcement stating the event has been cancelled. If an event is cancelled. you have the option to receive a  voucher, valued at 100% of your original purchase price, so you can enjoy an event of your choosing in the future. We understand that although this may not be your preferred choice, we are giving you the option to choose a voucher for any of our events.  If the event is not cancelled you are able to transfer your ticket to another person or business owner who may wish to attend. Due to the unprecedented nature of some issues outside of our control and the sheer scale of cancelled and postponed events worldwide, it could take several months to process your refund. As soon as your refund is processed, you will receive an email letting you know. It may then take a few more days from our notification for your bank to deposit the funds. We thank you for your continued patience. ​NB - Our privacy policy and terms and conditions were last updated in 2020.

Photography and Media 

By purchasing a ticket from us you are agreeing to the following: you grant permission the the use of images and sound on audio or video be used by us without payment or other consideration. Images may be edited or copied, exhibited, published or distributed. Additionally you waive the right to compensation or royalties for use of inspection of the final product before use. The images may be used with an unrestricted geographical area.

Photographic, or video recordings may be used in promotional materials, Facebook and other social media channels, pinterest, twitter, Instagram and others. Email newsletters and other promotional resources. Your name and business name will not be included in these images unless you have given permission for them to do so. You will be consulted about the use of images used in a way that has not been mentioned above. There is no time limit not amount limit on the validity for release nor use and no geographical limit on where the promotional materials may be used. This release applies to photographic, audio and video recordings at our networking meetings. Your business name and details are not kept or distributed by us other than for the purposes mentioned above. Images from time to time may be used as part of promotional material for speakers. We will not pass on your details to any speakers for our events or third party photographers/videographers or exhibitors. When you attend an event where a professional photographer or videographer is in attendance for the purposes of promoting the event you will be given the details of those companies to contact for the data they hold. It is within your right to request that photographs of you are removed from our past or future marketing. You are able to request this via our website listing your reasons for doing so. It is your right to be able to receive the data we hold about you in a timely manner in the circumstances laid out in our privacy policy.

Complaints

Our aim is provide high quality services that meet your needs. We believe we achieve this most of the time: if we are not getting this right please let us know. In order to ensure our services remain at a high and improving standard we have a procedure through which you can let us know of for any reason you are not satisfied with your dealings within our business. If you are not happy with a service or product you have received from us, please inform us so that we can try and resolve your complaint. All written complaints will be logged. You will receive a written acknowledgement that we have received your complaint within a timely manner. Often we will be able to give you a response straight away, when the matter is more complicated we will aim give you at least acknowledgement of your initial response within one month. If you are not happy with our response or wish to raise the matter more formally you are of course within your rights to do so. Due to unprecedented amounts of contact we are receiving at the moment it may take several months for us to resolve your complaint.